Whether you bought it yesterday or in 1973, our Plain + Simple Lifetime Guarantee still applies for all sewn and wearable products, such as backpacks, duffels, bags, etc. Please note this does not include hard goods, accessories, and items with wheels, as listed below.
Any product with wheels such as rolling duffels, and hard goods such as hydration reservoirs, watertight boxes, bottles, tents, carabineers, trekking poles, etc. are fully guaranteed against defects in workmanship and materials to the original purchaser for three (3) years from the date of purchase.
Our warranties apply when the product(s) have been used for the purpose intended and under normal conditions. General wear and tear, normal fading, and accidental damage is not covered by the warranty.
Outdoor Products, at its sole discretion, will replace with a product currently available of comparable value and comparable function or issue a credit voucher for an amount not to exceed the retail replacement value of the defective item, applicable sales tax (if any), and shipping charges. The credit voucher can be redeemed to purchase any item on OutdoorProducts.com website up to the full value of the voucher.
We do not have a global repair facility available. However, if you do not wish to continue with a full warranty claim and you elect to have the item repaired by a third party at your own expense, Outdoor Products will not accept responsibility for the cost of the repair. Any items returned to Outdoor Products as part of a warranty claim will be destroyed and recycled at our discretion.
We will do everything possible to take care of your warranty request. Please allow up to 10 business days to process.
Our warranties do not include coverage for personal belongings that have been stored in any Outdoor Products packs or accessories. Other incidental and consequential losses are excluded. Some states do not allow the exclusion of incidental and consequential damages, so this exclusion might not apply to you.
We take pride in our product quality and our loyal customers, so if it falters, please tell us about it.
*Customers are responsible for the cost of shipping in the defective product.*
Step 1: Ensure your item is in new/unused condition, has not been altered or damaged in any way, and has all tags and stickers present.
Step 2: Include the Order Confirmation Number that was received upon your original purchase of the item along with your full name, shipping address, email, and phone number.
Step 3: Include your Return Authorization Number on the outside of the package you are returning to us.
Step 4: Select a carrier of your choice and mail your return item to:
The Outdoor Recreation Group
12400 Philadelphia St.
Eastvale, CA 91752