How do I know if my Outdoor Product purchase is covered by a warranty?
All of our non-wheeled, soft goods such as backpacks, waist packs, hydration packs, and duffles are covered under our Plain & Simple Guarantee. All other products such as wheeled items and hard goods have limited warranties and replacement is not guaranteed.
Am I responsible for paying for the cost of shipping a defective item to Outdoor Products?
Yes, the customer is responsible for the associated shipping costs when returning a defective product. These costs are not reimbursed. We will, however, cover the return shipping costs for your replacement item in the United States.
Do I need to register my product for warranty?
Product registration is not necessary.
I need a part replaced on one of my Outdoor Products purchases – how do I go about this?
Unfortunately we do not manufacture replacement parts. If you would like to claim warranty on the product, please refer to our website for warranty information and product replacement at www.outdoorproducts.com. Go to "warranties" and follow the instructions for the Plain + Simple Lifetime Guarantee. You will need to return the product back to the company for replacement.
How do I get a replacement for my defective bite valve?
Please visit our website at www.outdoorproducts.com . Simply fill out the Bite Valve Replacement form and we will ship one out to you.
How long does it take to get my replacement?
It normally will take about 7-10 days to ship your replacement.
Will Outdoor Products honor the Lifetime Guarantee if modifications have been done to the item?
Any repairs, modifications and alterations done by someone other than Outdoor Products will void the Lifetime Guarantee.
Will you repair my item?
Outdoor Products at it's sole discretion will either ship a replacement to you or provide you with a voucher code with an amount to purchase a replacement on our Outdoor Products site. Under no circumstance will we repair the item as we lack the facilities to do so. Please remember than any pack sent back to us will be destroyed.