My backpack developed a tear in the fabric. I paid to ship it to the company and they issued a coupon for me to select another backpack from their catalog. All my correspondence was handled very promptly and efficiently.

Great backpack has plenty of space and pockets good buy.

Inspected stitching, seams, zippers and buckles and find that everything is well made. Good amount of compartments inside and out, and I really like the fact that the tube from a hydration bladder can be extended out from either side. Having the option to have it on either right or left side is a thoughtful feature -- better than having only one option available. Detachment points on bottom of pack so another smaller bag can be attached or sleeping bag, etc. I have had several other backpacks, as well as fanny-packs, from Outdoor Products and all have lasted for years and years with proper care and cleaning (I have one backpack over 15-years old which is still in very, very good condition) -- and so I expect this backpack will last for many years as well. It is well worth purchasing. And shipping was FREE -- I received the package 5-days after placing the order. Thank you 'Outdoor Products' for continuing to make durable, well-made products such as this.