Plain + Simple Lifetime Guarantee
Others say it, we actually do it. No limitations, no stipulations, no jumping through hoops. Outdoor Products will replace for any reason—free of charge—any defect in our product. Whether you bought it in 1984 or yesterday, our Plain + Simple Lifetime Guarantee still applies and we will happily send you a new one.
Outdoor Products will replace any product that has been proven to have a manufacturing defect. Our guarantee applies when the product has been used for the purpose intended and under normal conditions. General wear and tear, normal fading, and accidental damage is not covered by the warranty.
(The Plain + Simple Lifetime Guarantee applies to all non-wheeled packs and bags. Excludes: hard goods and wheeled items).
Simply fill out, print, and include the Plain + Simple Lifetime Guarantee form in a package with your returned product. Ship (prepaid and insured) your defective Outdoor Products item and form to us at:
The Outdoor Recreation Group
ATTN: Warranty Services
1919 Vineburn Ave.
Los Angeles, CA 90032
*Please allow 1 business week for us to ship your replacement item back to you once we have received it.
Products such as wheeled items, carabineers, compasses, hydration bottles, etc. may qualify for replacement under our Limited Warranty, which covers products that have been proven to have a manufacturing defect. Our Limited Warranty applies when the product has been used for the purpose intended and under normal conditions. General wear and tear, normal fading, and accidental damage is not covered by the warranty. Inquire to see if your product qualifies for coverage by filling out the Limited Warranty Form.
Need a Bite Valve Replacement?
Simply fill out the Bite Valve Replacement form and we will ship one out to you: Bite Valve Replacement Form
Our warranties do not include coverage for personal belongings that have been stored in any Outdoor Products® packs or accessories. Also other incidental and consequential losses are excluded. Some states do not allow the exclusion of incidental and consequential damages, so this exclusion might not apply to you.
We take pride in our product quality and our loyal customers, so if it falters, you better tell us about it. Thank you so much for being great ambassadors! If you have any questions about our warranties, please feel free to call our Returns Department toll-free at 1-800-438-3353 or visit our contact page.